Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I start a return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- We're sorry your item didn't work out. Faded Elephant will gladly refund your order for store credit! We do not offer monetary refunds for online orders. If the item does not fit properly we will exchange it for a different size or different product equal in value.
- The item must be unwashed, unworn, and mailed back in its original packaging before the exchange process begins.
- You may return your item within 14 business days from the date order was received.
What items are non-refundable?
- Gift cards
- Sale items cannot be returned or exchanged-all sales are final.
The item I received is damaged!
If your purchased item is faulty, please reach out to us within 14 days of the delivered date. Must have receipt of purchase before exchange process begins. Contact [email protected] for more information regarding your request.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us via email. Contact [email protected] for more information regarding your request or click the contact us button at the bottom of the page