Faded Elephant

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I start a return?

What items are returnable? 

What items are non-refundable? 

The item I received is damaged!

If your purchased item is faulty, please reach out to us within 14 days of the delivered date. Must have receipt of purchase before exchange process begins. Contact [email protected] for more information regarding your request. 

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us via email. Contact [email protected] for more information regarding your request or click the contact us button at the bottom of the page